Contact The PED Shop
Have questions regarding your order, shipping status, or research peptides? Get in touch with our customer service team using the options below.
Get In Touch
We are dedicated to providing high-purity research peptides and top-tier customer service for The PED Shop. Send us a message or email us directly below.
Mon – Fri: 09:00 – 18:00 (GMT)
Orders confirmed before 14:00 are dispatched next working day.
Send Us A Message
Fill in the form below and our customer support team will get back to you shortly.
Frequently Asked Questions
Quick answers to help you with your order and customer inquiries
Simply add your desired products to the cart and proceed to checkout. Your order details will be submitted directly to our team for instant processing.
Once you place your order, our sales support team will send you full payment instructions via email or direct checkout response.
We accept various payment methods. Please refer to the specific payment options presented during checkout or sent by our sales desk.
After completing your payment, please email a screenshot or transaction reference to info@thepedshop.co to confirm your order for dispatch.
Orders are dispatched the next working day (Mon-Fri) following payment confirmation.
UK Shipping: We use Royal Mail’s 24-hour tracked service for fast and secure delivery.
International Shipping: Method and delivery timeframe vary depending on the destination country.
Once dispatched, orders typically arrive within 1 working day. If your order takes longer than usual, please contact info@thepedshop.co and we will provide your tracking code.
Please contact customer support as soon as possible. We can easily accommodate order modifications or cancellations before payment confirmation and package handling.
If your order does not arrive within the expected timeframe (2-3 working days), please contact us via email and our support desk will track down your package.
Yes, we do! Please get in touch with us at info@thepedshop.co with your destination country details and we will let you know if we can facilitate delivery.
If you receive a damaged or incorrect item, please email us immediately with your order details and clear photos of the item so we can issue a prompt resolution.
