⚡ CUSTOMER SUPPORT

Contact The PED Shop

Have questions regarding your order, shipping status, or research peptides? Get in touch with our customer service team using the options below.

Fast Response
Within 24 hours
Email Support
info@thepedshop.co
Stealth Delivery
Tracked dispatch
Lab Testing COAs
HPLC verified

Get In Touch

We are dedicated to providing high-purity research peptides and top-tier customer service for The PED Shop. Send us a message or email us directly below.

Support Email
Dispatch & Operating Hours

Mon – Fri: 09:00 – 18:00 (GMT)
Orders confirmed before 14:00 are dispatched next working day.

Send Us A Message

Fill in the form below and our customer support team will get back to you shortly.

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Frequently Asked Questions

Quick answers to help you with your order and customer inquiries

How do I place an order?

Simply add your desired products to the cart and proceed to checkout. Your order details will be submitted directly to our team for instant processing.

How do I receive payment details?

Once you place your order, our sales support team will send you full payment instructions via email or direct checkout response.

What payment methods do you accept?

We accept various payment methods. Please refer to the specific payment options presented during checkout or sent by our sales desk.

How do I confirm my payment?

After completing your payment, please email a screenshot or transaction reference to info@thepedshop.co to confirm your order for dispatch.

When will my order be dispatched?

Orders are dispatched the next working day (Mon-Fri) following payment confirmation.

How will my order be shipped?

UK Shipping: We use Royal Mail’s 24-hour tracked service for fast and secure delivery.
International Shipping: Method and delivery timeframe vary depending on the destination country.

Can I track my order?

Once dispatched, orders typically arrive within 1 working day. If your order takes longer than usual, please contact info@thepedshop.co and we will provide your tracking code.

What if I need to change or cancel my order?

Please contact customer support as soon as possible. We can easily accommodate order modifications or cancellations before payment confirmation and package handling.

What should I do if my order does not arrive?

If your order does not arrive within the expected timeframe (2-3 working days), please contact us via email and our support desk will track down your package.

Do you ship internationally?

Yes, we do! Please get in touch with us at info@thepedshop.co with your destination country details and we will let you know if we can facilitate delivery.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please email us immediately with your order details and clear photos of the item so we can issue a prompt resolution.