Returns & Refund Policy
Our guidelines regarding order cancellations, damaged shipment replacements, non-returnable laboratory items, and refund processing for The PED Shop.
1. Order Cancellations & Modifications
You can modify or cancel your order anytime before payment confirmation and package handling. Once your payment is confirmed and the package has been handed over to Royal Mail for dispatch, orders cannot be cancelled due to automated fulfillment workflows.
2. Damaged, Defective, or Incorrect Goods
If your order arrives damaged, unsealed, or contains an incorrect item, please notify us immediately via email at info@thepedshop.co within 48 hours of delivery. Include your order details and clear photos of the damaged item. We will issue an immediate replacement or full refund.
3. Non-Returnable Research Items
Due to strict laboratory quality control, temperature sensitivity, and cold-chain stability requirements for lyophilized research peptides and chemical standards, we cannot accept returns for opened, unsealed, or tampered vials. This policy ensures 100% purity and safety for all customers.
4. Refund Method & Processing Time
Once a refund or credit is approved by our customer support team, it will be credited back via the original payment method or issued as a store credit voucher within 1 to 3 working days.